FIND YOUR DEPARTURE POINT
Three places. Six practical answers.
Choose the place named on your booking. Meeting points can differ by operator and departure.
01 / PHUKET
Rassada Pier
Allow time for the road and go to the counter named on your booking.
How much time should I allow for Phuket traffic?
Phuket traffic can change quickly, especially around the airport and Phuket Town. From the booking desk, this is a common reason passengers arrive late.
Leave your accommodation at least 90 minutes before the required check-in time. If coming from Phuket Airport, allow 60 to 90 minutes for the drive and keep the check-in buffer shown on your ticket. Navigation apps are useful for directions, but their arrival estimates can be too optimistic. Do not use the scheduled boat departure as your target arrival time.
Where do I check in at Rassada Pier?
Go directly to the operator counter printed on your confirmed ticket inside Rassada Pier terminal. Counter assignments depend on the operator and departure. Show your confirmed ticket and complete check-in at that counter. Do not join a queue based only on the destination name.
02 / PHI PHI ISLAND
Tonsai Pier
Check the meeting point again before leaving for the pier.
Where do I check in at Tonsai Pier?
Arrive at Tonsai Pier at least 30 minutes before departure. For this service, the boat staff normally wait on the bridge under the green tent. Your confirmed ticket remains the final reference because meeting points can change between operators and departures.
Before leaving for the pier, check the Tonsai Pier meeting point printed on your confirmed ticket one more time.
What should I do if someone says my ticket is fake, void or delayed?
If anyone outside the check-in location says your ticket is fake or void, or claims that your boat is delayed and asks you to buy another ticket, do not pay them.
Go directly to the check-in location printed on your confirmed ticket and verify the information with the operator. Anyone claiming to represent us outside the designated check-in point is unauthorized. The company accepts no responsibility under any circumstances for payments made to unauthorized third parties or for any resulting loss.
03 / PHI PHI ISLAND
Laemtong Beach
Use the hotel meeting point and the operator contact for your selected service.
Where is the meeting point for SAii Phi Phi Island Village?
Be ready at the SAii Phi Phi Island Village beachfront lobby at least 30 minutes before departure. The boat is scheduled to arrive at the time printed on your confirmed ticket, although operational pickup may be up to 15 minutes later. Remain at the meeting point while waiting.
Who should I contact for help with an Andaman Wave Master service?
If the service is delayed, you feel uneasy onboard, or the crew’s instructions are unclear, contact the boat operator directly:
These numbers connect to the operator’s support team. They can check the departure and contact the crew when necessary.